Digital Transformation – An Outside in process
Why you want to own the customer experience No matter what business we are in, […]
Digital transformation means you are reviewing your systems, your teams’ capabilities and business models. I apply 15 years’ experience in the field of digital and project & change management to help your organisation make the transition.
In practical terms this means that I help you get to your destination. From mapping requirements, to selecting platforms & vendors, running RFPs, full project management of the implementation phase, and the corresponding organisational change. I am the “gets it done” lady.
Strategy. Transformation. Success
Besides helping with strategy, she was willing to step in and take on any additional areas of work as needed, beyond the scope which she was originally planning to be involved in. We had a few staff and agency changeovers whilst being under Jen's management which included a tender style process where she helped us secure a new digital agency.
We are in a much better position with our digital marketing and feel we have accomplished our goals under Jen's very professional management. We thank Jen for her genuine care for our business.
Co-founder at LaCorium Health — LaCorium Health
I'd work with Jen tomorrow if I had the choice and would want her on any large project to ensure the full scope is collected, deliverables are met, and risk is mitigated. I highly recommend working with her, as you will get consistent output thanks to her highly efficient processes.
e-Commerce Business Analyst — Kudos Web (NZ)
During the implementation phase of the CRM she was faced with a hostile legacy provider and a workforce wary of implementing an unknown system. She successfully managed all our stakeholders through this complex process.
Jen ensured the system and training was embedded and the cultural change was complete.
We further endorsed Jen by asking her to lead our next project, which was a new website and portal which is now active and well received by members. Jen’s approach has provided great stability during these large projects. Her ability to explain complex technical issues allowed us to make informed decisions and her stakeholder management allowed everyone to stay focused on successful delivery.
Assistant National Secretary — AWU
She is great at creating focus and keeping everyone on track. She finds & manages all marketing vendors and suppliers and engages her network to meet our objectives. Where required she runs workshops or up-skills the team.
I would not hesitate in recommending her and her team.
Managing Director — Panavision / John Barry Sales
She has worked tirelessly during the implementation to ensure that the best possible outcome was obtained for the the AWU while managing the varied expectation of users, managers and the implementation partner.
The AWU will benefit tremendously from her efforts in ensuring that the Project remained on track and within expectations and I would have no hesitation from recommending her and her skills to any future
Financial Controller — AWU
I engaged Jen to collaborate on a Coca-Cola, BAT, L'Oreal and Lion projects with Assent Consulting Group.
Director — Assent CG & B4P
Why you want to own the customer experience No matter what business we are in, […]