Business & Digital Consulting Services

We reached out to Jen as we wanted someone to take a strategic look at our digital marketing activities across a myriad of platforms and develop a robust and measurable plan incorporating the best cost vs achievement outcomes. Jen did not disappoint.

 

Besides helping with strategy, she was willing to step in and take on any additional areas of work as needed, beyond the scope which she was originally planning to be involved in. We had a few staff and agency changeovers whilst being under Jen's management which included a tender style process where she helped us secure a new digital agency.

 

We are in a much better position with our digital marketing and feel we have accomplished our goals under Jen's very professional management. We thank Jen for her genuine care for our business.

Jen (under the banner of Tzu & Co) assisted the AWU in our digital transformation journey. We set out to become a more data-driven organisation and to that end we had identified several areas for improvement. Jen was first tasked with identifying all the requirements for our CRM and membership system. She identified and prioritised selection criteria and lead the RFP process for both the platform and vendor selection.

During the implementation phase of the CRM she was faced with a hostile legacy provider and a workforce wary of implementing an unknown system. She successfully managed all our stakeholders through this complex process.

Jen ensured the system and training was embedded and the cultural change was complete.

We further endorsed Jen by asking her to lead our next project, which was a new website and portal which is now active and well received by members. Jen’s approach has provided great stability during these large projects. Her ability to explain complex technical issues allowed us to make informed decisions and her stakeholder management allowed everyone to stay focused on successful delivery.  

Jen was the primary consultant on the change in Membership systems within the AWU under the banner of Tzu & Co. She managed all key stakeholders, who had different skills, experiences and expectations, during the tender and selection process and became the AWU's implementation Project Manager.

She has worked tirelessly during the implementation to ensure that the best possible outcome was obtained for the the AWU while managing the varied expectation of users, managers and the implementation partner.

The AWU will benefit tremendously from her efforts in ensuring that the Project remained on track and within expectations and I would have no hesitation from recommending her and her skills to any future

Jen has the two key attributes to be a client-friendly expert - she's very technically sound, and she is brilliant at communicating what the client needs to do/consider. In the digital space these two attributes are very scarce.

I engaged Jen to collaborate on a Coca-Cola, BAT, L'Oreal and Lion projects with Assent Consulting Group.